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CallZap User Guide

Download App

Quick Overview

  1. Enable in Togile CRM: Super Admin installs app and adds users via Marketplace.
  2. Mobile Onboarding: Download, grant permissions, SIM selection, OTP login.
  3. Call Logging: Auto-generates leads with duration, outcome & history.

Important: Super Admin must enable the App & the users in app.togile.com before mobile login.

Part 1: Enable in Togile CRM (Super Admin)

1. Install CallZap

  1. Login to app.togile.com
  2. Navigate to Marketplace → All Apps
  3. Find CallZap → Click Install
callzap Install

2. Confirm Installation & Enable the App

  1. Enter valid 10-digit valid mobile number & confirm the Installation.
  2. After installation click to enable the CallZap App.
callzap Install

3. Manage Users

  1. Go to Installed Apps → CallZap → Manage Users enabe the user if it's not enabled.
callzap Install

4. Add Users

  1. Click on Add User button and fill the required details to add a user.
  2. Same mobile number used for calls and CallZap app authentication.
callzap Install

Part 2: Mobile App Flow

1. Install & Onboard

  • Download: Play Store
  • Permissions: Call logs, Phone, Contacts, Storage
  • SIM: Auto-detect or select (dual-SIM support)
  • OTP: Verify via SMS to selected SIM
callzap Install
callzap Install
callzap Install

2. Acconts & Setting

  • Home: See all your call analytics with pending sync.
  • Recent: Manage recent calls/history with filter or built-in dialpad for new calls.
  • Contacts: Manage your contacts(add, edit, share, delete, call or message).
  • Account: Manage your accounts (Logouts & Pending Syncs).
  • Settings: Change default sim, calling preferences and manage syncing of leads.
callzap Install
callzap Install
callzap Install

Part 3: Togile CRM Lead Flow

Call Logging & Lead Generation

Every call auto-creates Togile Lead: Source=GSM_DIALER, Platform=CallZap.

Additions details like Outcome: Connected/Rejected, Call Durations, Name: Contact Name/ Unknown or existing lead name and view more eye button to see call recordings if available along with internals details of lead .

callzap Install
Android 10+ Compatibility Guide

Call Recording Sync Guide

Automatic vs Manual sync explained for devices and Android versions.

1. Synchronization Modes

CallZap adapts to Android restrictions with two sync methods.

Automatic Sync ✅

  • Available only on devices using Native OEM Dialer.
  • Recordings stored in locally accessible folder like (/Recordings/Call/).
  • Android 10+: "CallZap algorithm auto-fetches recordings. Setup recording path if needed: Account → Settings → Call Recording → Select Folder."

    • Note: If your Android OS blocks recordings, CallZap syncs leads and call data normally.

Manual Sync ⚠️

  • Required for Google Phone App, Microsoft/Skype, third-party dialers
  • These dialers sandbox recordings (Android OS security), preventing file access.
  • Manual sharing required for recordings, or Automatic Sync works only when OEM/native dialer (ODialer) is installed and set as default.
  • Download ODialer (if supported), then setup recording path in CallZap if needed: Account → Settings → Call Recording → Select Folder.

2. Manual Attachment Requirements & Steps

Connected Calls Only

Duration > 0 seconds. Missed/rejected calls excluded.

Unique Mapping

One recording per call log. Auto-hides after attachment.

Duration Validation

Warns if recording duration significantly exceeds call duration.

  1. 1Dial call from Google Dialer and record it
  2. 2In call details, click recording share icon
  3. 3Select "CallZap Attach Recording"
  4. 4Click "Attach Now" in CallZap
  5. 5Search/select recent call → Confirm attachmentSuccess!

Disclaimer: Call recording access governed by Android OS and dialer policies. CallZap adapts to all restrictions but cannot override OS limitations.